Complaint·November 6, 2025

Interview with resident (R1) indicated that they moved into the facility on May 5, 2024 and are a family member of Administrator. R1 stated that they were physically assaulted by Administrator and staff member (S1). R1 could not recall time and date in which Administrator assaulted them, however, R1 stated that there was a witness (W1) who observed Administrator physically abuse R1. R1 stated that W1 will deny allegation to protect Administrator. R1 stated that S1 assaulted them on September 20, 2025 in their bedroom. R1 stated that there were no witnesses who observed S1 assault them. They contacted local law enforcement, but they felt that law enforcement didn't do anything. Interviews with Administrator and S1 indicated that they have never witnessed anyone physically abuse R1 or any other resident. Administrator and S1 both denied ever being physically abusive to R1 or any other resident. Administrator indicated that they have never been in a physical altercation with R1 and indicated that they ensured there was a witness when conversing with R1. Interview with W1 indicated that they have never witnessed physical abuse at the facility involving anyone. W1 denied witnessing Administrator physically assault R1 at the facility. W1 stated that they have spent a fair amount of time at the care home and they have never witnessed physical abuse. LPA contacted local law enforcement for records and information regarding 9-1-1 calls made from the care home on September 20, 2025, September 21, 2025, and September 22, 2025. LPA spoke with local law enforcement representative via telephone call, who stated that no police report was completed regarding incidents. Local law enforcement representative stated that there was a "disturbance" at the facility on September 20, 2025, September 21, 2025, and September 22, 2025, but no crime was found to be committed. Local law enforcement representative stated that there were no physical abuse claims made for any of the 9-1-1 calls mentioned above. Local law enforcement representative stated that there were claims of staff withholding medications from resident, staff yelling at resident, and staff pushing wheelchair of resident to face wall. Local law enforcement representative stated that all parties were advised of their options. Local law enforcement representative stated there were claims of mental abuse but not physical. LPA received Event Details documents from law enforcement which corroborated statements made by local law enforcement representative. ** Report continued on 9099-C ** Based on interviews conducted and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Licensee. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.