Complaint·May 23, 2023

During today's visit, LPA conducted interviews with residents R1, R2, and R3, relevant party, and Administrators Adela and Denisa Crisan. All interviews with the individuals listed above indicated that they have never witnessed any residents being restrained at the facility. All resident interviews indicated that they never experienced staff physically restrain them. Interviews with staff indicated that they have never physically restrained a resident in care. Interviews with R2, R3, and Administrators indicated that residents are able to wake up and go to sleep when they want to. All interviews listed above indicated that the facility has on-call staff at night that is available and has provided assistance at night when needed. LPA observed call horns for residents to alert on-call staff to be audible from throughout the facility to the on-call staff member's bedroom. During today's visit, LPA observed residents ambulating throughout the facility. LPA observed no residents being physically restrained. Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents. Interview with resident (R1) indicated that they have struggled getting hot water in their bathroom sink. Interview with resident (R3) indicated that they were unable to get hot water while taking a shower when they first moved to the facility, but facility increased hot water when brought to their attention and R3 no longer had issues with hot water. During today's visit, LPA took the temperature of the tap water from three faucets. Faucet in one shared bathroom took ten minutes to get to 97 degrees F before dropping in temperature. Faucet in kitchen got to 102 degrees F before dropping in temperature. Faucet in resident (R2's) personal bathroom got up to 106 degrees F. Based on interviews conducted and observation, the preponderance of evidence standards have been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency are being cited on the attached 9099-D page. Exit interview was conducted with Administrator. A copy of this report and appeal rights were provided. Administrator's signature on these forms acknowledges receipt of these documents.