complaint·May 16, 2023

Allegation: Staff lock refrigerator/freezer. – Substantiated. On 01/12/2023, LPA Keosavang arrived at the facility unannounced to open complaint investigation. LPA Keosavang toured the facility and observed the refrigerator locked and inaccessible to residents in care. LPA gathered interview statement from S1. Interview statement from S1 indicated, the facility has always had the refrigerator locked. If residents are hungry and would like some food resident can let staff know and they will prepare the food for residents. The facility does not have residents with eating disorders or on a special diet. Staff were advised that they could not lock the refrigerator, it was unlocked immediately. S1 indicated resident did not go without food or snacks. S1 indicated residents are provided meals and snacks throughout the day. Facility records confirmed with facility records on file that the facility does not have a waiver granted the facility to implement such actions. Due to this information CCL finds the allegation to be SUBSTANTIATED . – A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and a copy of the report left at the facility. Allegation: Staff are not serving food of quantity or quality to meet the needs of residents. – Unsubstantiated. On 1/12/2023, LPA Keosavang toured the interior and exterior of the facility. LPA observed food supplies of non-perishables for a minimum of one (1) week and perishable foods for a minimum of two (2) days. The Department conducted interviews with residents in care. Interview statement received from R3 indicated, R3 has no concerns regarding the food that is being provided at the facility. R3 stated, R3 will request for food and it will be delivered to R3. R3 often requests for snacks and ice cream. Interview statement received from R4 indicated, there is enough food at the facility. Allegation: Residents are told to stay in their rooms until staff awake. – Unsubstantiated. The Department requested for R1 and R2’s contact information to gather interview statements. R1 and R2’s contact information provided was not in service. The Department was unable to locate R1 and R2 to gather interview statement. The Department received interview statements from a total of two (2) residents. R3 and R4 denies that staff tells residents to stay in their rooms until staff awakes. Allegation: Residents are told to go to bed early. – Unsubstantiated. The Department requested for R1 and R2’s contact information to gather interview statements. R1 and R2’s contact information provided was not in service. The Department was unable to locate R1 and R2 to gather interview statement. Interview statement received from R3 indicated, resident often stays in the common area to watch TV. R3 stated staff does not force residents to go to bed early. Interview statement received from R4 indicated, residents are not told to go to bed early. R4 stated R4 usually goes to be around 11 PM. Allegation: Resident can not leave their room after 6 PM. – Unsubstantiated. The Department requested for R1 and R2’s contact information to gather interview statements. R1 and R2’s contact information provided was not in service. The Department was unable to locate R1 and R2 to gather interview statement. Interview statement received from R3 indicated the alleged allegation is not true and resident can leave their rooms after 6 PM. Interview statement received from R4 indicated, R4 is able to leave the room whenever R4 likes to. Allegation: Resident missed meals. – Unsubstantiated. The Department requested for R1 and R2’s contact information to gather interview statements. R1 and R2’s contact information provided was not in service. The Department was unable to locate R1 and R2 to gather interview statement. Interview statement received from R3 indicated, R3 has no concerns regarding the food that is being provided at the facility. R3 stated, R3 will request for food and it will be delivered to R3. R3 often requests for snacks and ice cream. Interview statement received from R4 indicated, R4 has never missed a meal at the facility. Due to the information above, CCL finds the allegations to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, and a copy of the report left at the facility.