complaint·June 21, 2024

Allegation: Facility did not notify responsible person of an increase in monthly rent rates. The Department conducted an extensive file review regarding the allegation above. Based on file review conducted, a letter of Annual Care Level Rate Adjustment Notice was provided to responsible party on October 31, 2023 with effective date of January 1, 2024. File review revealed that care service for Level 1 is $2550, with additional care level at $600. File review additionally revealed a reassessment service plan was conducted on 01/03/2024 by Health and Wellcare Director Nurse where R1's level of care changed from Memory Care 02 to Memory Care 06. Document revealed that responsible party signed the updated service plan on 01/18/2024. File review revealed on 03/08/2024, a letter was addressed to responsible party to inform of annual base rent increase from $4875 to $5216, effective date of 06/01/2024. File review further revealed in Levels of Care Price list, Memory Care Level 2 ranged from 426 to 525. Memory Care Level 6 ranged from 826 to 925. File reviewed revealed in the initial assessment conducted on 06/23/2023, grand total of R1's care was 590. In most updated assessment conducted 01/03/2024, grand total of R1's care was 940. Based on information above, the department concluded that the allegation is unfounded . A finding that an allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies cited. Exit interview was conducted.