complaint·August 8, 2024

Allegation: Licensee denied resident's hospice worker entry to the facility The Department conducted extensive interviews. Based on the interview conducted with hospice agency supervisor, it revealed that facility had informed supervisor of potential conflict of interest and asked if hospice nurse will no longer provide services at the facility. Interview revealed that hospice nurse was not denied at the facility to enter. Based on interview conducted with hospice nurse revealed hospice nurse was informed by their supervisor that facility had requested hospice nurse to not return to the facility and hospice agency agreed to comply. Hospice nurse stated they were not denied at the door, the request was asked after a visit. Interview conducted with Executive Director and Health and Wellness Director revealed that the request was made after observations during a visitation and no denial of entry was made. Based on information above, the department concluded that the allegation is unfounded . A finding that an allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies cited. Exit interview was conducted and a copy of the report was provided.