complaint·December 23, 2025

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Liz Cruz, to deliver complaint investigation findings regarding the above stated allegation. On December 11, 2025, LPA toured the facility with the Regional Health and Wellness Director (RHWD) and the local Long-Term Care Ombudsman (LTCO). The tour included resident (R1's) room and surrounding rooms. The LPA, local LTCO, and RHWD did not observe any abnormal odors in the care home. On December 23, 2025, LPA toured the facility with the ED, which included R1's room and surrounding rooms. LPA and ED did not observe any abnormal odors in the care home. Based on observations made, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.