complaint·May 7, 2024

9099-C... Based on a review of R1's records, R1 did not have a change in condition between the time R1 was admitted to the facility and when R1 received the notice of the increase. Additionally, R1 indicated they felt pressured to sign the admission agreement modification as R1 made the licensee at the time R1 was admitted that they were unable to pay more than $4,000 a month. The licensee did not supply adequate reasoning for the increase based on R1's change in condition therefore the increase was unlawful. Interviews indicated that S1 was assigned to assist R1 with transferring. It was reported that on two different occasions, S1 dropped R1 while transferring from the bed to the wheelchair and from the wheelchair to the bed. Interviews indicated that incident occurred because S1 was not trained on proper transferring. Additionally, a review of S1's file indicated no training documentation. After R1's second fall, S1 was terminated from her employment at the facility. On December 18, 2023, R1 went to the hospital for knee surgery and never returned to the facility. R1 was admitted to another facility from the hospital beginning January 1, 2024. From January 1, 2024 to January 2, 2024, the licensee charged R1 a fee of $1,000 a day until RP came to pick up personal belongings. Based on a review of the admission agreement signed on by both the licensee and R1, there is no language that permits the licensee to charge R1 this fee. Based on LPA's observations and interviews which were conducted and recorded, the preponderance of evidence standards has been met, therefore, the allegations that staff increased resident rent with a proper notice, untrained staff, and staff overcharged resident to be SUBSTANTIATED. Plan Of Correction for overcharging – repay the money to the resident and provide proof of payment. Deficiencies are being cited on D Page. To continue see 9099-D...