complaint·April 27, 2023

9099C(1).. R1's room is near the outside patio where the arguing was taking place. Charting notes entered in R1's file. from 4/23/23- 4/25/23, document R1's concern of feeling uncomfortable for her safety. Interview with the Administrator and Jhamil Espino, revealed that there have been several discussions with S1, since January 2023, related to the business operations. Department notes show that on 3/1/23, S1 had arrived at the facility and was speaking to the Administrator and staff in a loud, aggressive tone. R1 stated to LPA on 4/27/23 that the facility is a very nice place and is happy here but felt "very uncomfortable" with the S1 and his guests on 4/23/23 due to the anger and aggression observed from the conversation. R2 who was also interviewed on 4/27/23 stated that he heard the "tail end" of the meeting with S1 and the guests, and he knows resident R1 was "very stressed" from it. R2 stated he doesn't believe residents, R3 and R4, heard the conversation. Espino stated to LPA on 4/27/23 that he has asked S1, several times, not to discuss business operations when on the facility premises. LPA observed an email that was sent from Espino to S1 on 3/1/23 following a prior incident at the facility where S1 was asked not to discuss any business matters at the facility. Based on information obtained, LPA finds the allegation to be SUBSTANTIATED- a finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D page. Exit interview was conducted with Administrator. A copy of this report and appeal rights were provided. Administrator's signature on these forms acknowledges receipt of these documents.