Complaint·July 3, 2025

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the caregivers to open a complaint investigation and deliver complaint investigation findings. During today's visit, LPA conducted interviews and made observations. Interviews with staff (S1 and S2) indicated that there have not been any issues with the temperature in the care home. S1 and S2 indicated that the air conditioning unit was replaced on June 30, 2025, and the Administrator also purchased several large portable fans for the care home. LPA observed the residents to have both ceiling fans and portable fans in their rooms. The temperature was observed to be at a comfortable setting. Interviews with residents (R1, R3, and R4) indicated that the temperature is comfortable in the care home. Interview with resident (R2) indicated that they are usually warm and use their fans to help stay cool. Interviews with S1 and S2 indicated that they have never witnessed staff yell at residents, and that staff treat residents with dignity and respect. Interviews with R1, R2, R3, and R4 indicated that staff treat them with dignity and respect, and that they have never witnessed staff yell at residents in care. Based on interviews conducted and observations, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited during this visit. Exit interview conducted. A copy of the report was provided.