complaint·September 12, 2023

Allegation: Staff illegally evicted resident The Department conducted records review and interviews to investigate this allegation. Interview conducted on 2/24/2023 with Administrator indicated that R1 has been residing at the facility for approximately three days prior to hospitalization. Administrator stated that during R1’s duration at the facility, R1 refused to eat and/or be changed by caregivers. R1 was sent to Mercy San Juan Emergency Room for evaluation. Administrator reported to hospital social worker that due to concerns of R1’s health and safety, R1 cannot return to the facility until she is conserved. Administrator stated a 30-day eviction notice was not provided to R1. Based on the allegation, staff illegally evicted resident, the allegation is SUBSTANTIATED - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Per California Code of Regulations, Title 22, Division 6, Chapter 8, the following deficiency cited on LIC9099D. Exit interview conducted, a copy of the report and appeal right was provided. Allegation: Staff did not ensure resident was adequately fed. The Department conducted records review and interviews to investigate this allegation. Record review indicated that on date of admission R1 was given fruits to eat. It further indicated that R1 was “offered fruits and she ate berries, strawberries, and slices of bananas.” Additionally, record review indicated the following day after R1’s admission, “she only ate a few fruits for breakfast and did not eat lunch. She drank a sip of ensure., Five grapes for dinner.” Interviews conducted indicated that staff continuously offered R1 food, but R1 refused. Allegation: Staff financially abused resident. The Department conducted interviews to investigate this allegation. Interview conducted with S1 indicated that S1 does not have access to R1’s account and/or have S1 taken R1 to the bank to withdrawal money. Interview conducted with S2 indicated since R1’s admission R1 has not vacated the premises until hospitalization. S2 stated staff did not take R1 to the bank. Interview conducted with Licensee indicated Licensee met with R1 and R1’s transporter at the bank, but it was to help R1’s transporter navigate to the facility as money was not withdrawn in her presence. During this investigation, LPA conducted records review and extensive interviews regarding the cited allegations above. LPA found the facility to be compliance with Title 22. Based on interviews conducted, the preponderance of evidence standards have not been met. Based on information obtained during the investigation, LPA finds the allegation to be UNFOUNDED- A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted, a copy of the report and appeal right was provided.