complaint·February 22, 2024

Licensing Program Analyst (LPA) Angela Hood arrived at the care home unannounced today, 2/22/24, and met with the Administrator, Persida Pop, to open a complaint and deliver complaint investigation findings regarding the above stated allegations. During today's visit, LPA tested the facility phone and observed all the doors in the facility. The facility has an operable phone line for residents' use. None of the facility doors prevent residents from exiting their bedrooms or the care home. Based on observation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.