complaint·August 5, 2025

Allegation: Facility staff are not assisting resident with grooming as needed Based on interviews with staff indicated that they did not assist R1 in cutting their finger and toe nails due to R1 having diabetes. Staff further stated they did not arrange for R1’s nails to be trimmed which resulted in R1’s finger and toe nails to become long and unkept. Based on LPAs interviews, the facility did not ensure that R1s grooming needs were met. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Code of Regulations, Title 22 regulations, Division 6, are being cited on the attached LIC 9099D. As a result of today's visit deficiencies are cited. Exit interview conducted a copy of the report and appeal rights were left at the facility. Allegation: Facility staff are not assisting resident with diabetic care as needed-Unsubstantiated Based on R1’s Physician Report (LIC602) and staff interviews, R1 is able to do their own injections for their diabetic mediation. The department was unable to interview resident as they moved out of the facility at the time this complaint was received by the department. Allegation: Facility staff are not assisting resident with incontinence care as needed- Unsubstantiated The Department conducted interviews and record reviews. R1s Physician Report (LIC602) dated 11/27/2024 indicated R1 was able to care of their own toileting needs. Interviews with staff indicated R1s health started to decline resulting in R1 not wanting to walk and/or care for their own toileting needs. Staff stated they assist R1 with their incontinence needs however due to R1’s decline, it would take several attempts to assist R1. Allegation: Facility staff are not assisting resident with hygiene as needed-Unsubstantiated Based on records reviewed, R1 was able to handle their own hygiene needs. Staff interviews indicated they did assist R1 with showers two (2) times a week. The department was unable to interview resident as they moved out of the facility at the time this complaint was received by the department. Based on this information, these allegations are UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. At this time no deficiencies are cited. Exit interview conducted a copy of the report was left at the facility