complaint·January 15, 2026

Allegation: Staff financially abused resident in care- Unfounded Facility Staff had assisted Resident #1 (R1) to the bank on 09/02/2025. R1 told staff they needed to pull out money to pay bills. R1 had asked Staff #1 (S1) the day prior to help write out bills and the amounts due. R1 is unable to leave the facility unassisted and has no Responsible Party, which led staff to assisting R1 at the bank. During R1s visit to the bank, no money was taken out of their accounts. Interviews with facility Administrator revealed that R1 has had a change in condition and facility is working on starting the process for R1 to be in a conservatorship through the state. Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was left at the facility.