complaint·April 22, 2025

***Report continued from 9099..... Allegation- Staff did not keep resident's room clean, sanitary and free of clutter. UNSUBSTANTIATED. On 03/25/25, Department conducted a tour at the facility and observed the facility to be clean, safe, sanitary, and in good repair. An inspection of the facility was conducted and there was no dirt or smell observed. LPA found the appliances, floors, and other areas to be clean and free from dirt and other debris. Three (3) staff interviews indicated that facility was in good repair and did not report any problems with any housekeeping issues. Staff interviews stated that staff kept facility clean and sanitary. It was learned during complaint investigation that R1 lived at the facility since 08/30/20 till 01/25/25 and R1 was mostly refusing housekeeping services offered by staff and were not allowing staff to clean their bedroom or bathroom. Three (3) residents interviews indicated that there were no issues with facility's housekeeping and maintenance services. Department was not able to interview, resident, R1 as R1 moved out from facility on 01/25/25 so Department was not able to determine which housekeeping services were not met by facility staff during their stay at the facility, therefore this allegation is UNSUBSTANTIATED . Allegation- Staff did not follow resident's needs and service agreement. UNSUBSTANTIATED. During investigation, the Department interviewed three (3) residents and three (3) staff and reviewed records to investigate this allegation. Record review indicated that facility kept proper documentation regarding residents’ admission agreement (dated- 08/30/20), needs and service plan and other required components regarding resident’s care per Department’s Regulations. Resident’s interviews reflected that facility was meeting their care needs per their needs and service plan and per admission agreements and there were no problems. Staff interviews indicated that they were aware about residents’ care needs per their needs and service plans and providing care accordingly without any issues. Department was not able to interview, resident, R1 as R1 moved out from facility on 01/25/25 so Department was not able to determine which care and service needs were not met by facility during their stay at facility. Based on gathered information, this allegation was found to be UNSUBSTANTIATED . A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit meeting conducted. A copy of this report has been provided to facility.