complaint·February 7, 2025

LIC 9099-C Allegation: Staff withhold residents money. The Department conducted interview, audit and file review of the allegation. Based on interview, Administrator stated residents in care are given Personal and Incidental (P & I) money from their conservator. The monthly P & I is broken up to small increments as an incentive when good behavior is conducted throughout the week. Cash audit was conducted for R1, R2, R3, R4 and R5. Cash audit was aligned with the file review of resident's safeguard cash resource records. File review revealed money was distributed to residents in care multiple times for the month of January and February. Allegation: Facility does not provide safe furniture for residents to sit. The Department conducted a tour of the facility to observe the following allegation. Based on observation, LPA observed the clinical offices and the TV lounge room to have chairs for residents in care. LPA observed the following chairs are lower cushioned. The chairs observed appears to be safe and not a danger to residents in care. Additionally, LPA observed four-legged chairs to be available in the conference room, waiting room, dining room and patio for residents in care. LPA observed the facility to be clean, sanitary and in good repair for residents in care. Based on information above, the Department concluded that the allegations are unfounded. A finding that an allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies cited. Exit interview was conducted.