Complaint·September 26, 2024

Allegation- Facility is not ADA accessible. -UNFOUNDED The department conducted record review and interviews with staff and residents to investigate this allegation. During staff interviews, Administrator stated that facility has approved emergency disaster plan and was not ADA compliant (Americans with Disabilities Act Standards for Accessible Design) as it is not a requirement. Record review indicated that facility has Approved Fire Evacuation plan and Approved Facility’s sketch by local fire department per requirement. Department observed that facility was in compliance of Approved Fire plan for facility’s operations and there were no issues. From gathered information, it has been concluded that facility was operating under RCFE Title 22 Regulations which does NOT require facility to follow ADA guidelines, therefore this allegation was found to be UNFOUNDED. Allegation- Staff not providing a safe environment for resident(s). -UNFOUNDED Department conducted record review and interviews with staff and residents to investigate this allegation. It was alleged that facility’s main hallway and backyard area was not safe to meet resident’s medical transportation needs. Residents and staff interviews conducted on 06/04/24 indicated that resident, R1 was scheduled to go for doctor’s appointment on 05/30/24 in private ambulance on gurney which was arranged by facility. When the driver came to pick up R1, driver assessed that facility’s main hallway and backyard area was not safe for gurney transport and left the facility without taking R1. After that, facility called another private ambulance company who came and assisted R1 on gurney and transport R1 to their doctor’s appointment without any issues. During R1s interview on 06/04/24, R1 did not express any concerns with staff’s care or safety at the facility. Department observed that facility was providing safe environment to all residents without any issues. Based on gathered information, this allegation was found to be UNFOUNDED. Exit interview conducted. A copy of the report was left at the facility.