Complaint·September 26, 2024

Allegation- Staff are using a medical device on resident without authorization. - UNFOUNDED The Department conducted record review and interviews with staff and residents to investigate this allegation. It was alleged that facility is using an external catheter for resident, R1 without physician’s order for R1’s toileting care needs. Record review indicated that per R1s physician, facility does not require any doctor’s order to use external catheter to address resident’s toileting care needs as it falls under Incontinent Supplies which does not require any doctor’s orders. During staff and resident’s interview, it has been concluded that facility tried to use external catheter for a day, but it did not work out, so staff stopped use. R1 did not verbalize any issues with external catheter and were at their baseline without any issues. Based on gathered information, it has been concluded that facility used external catheter to address R1s toileting needs but that was not a violation of Title 22 Regulations, therefore, this allegation was found to be UNFOUNDED. Exit interview conducted. A copy of the report and appeal rights left at the facility.