complaint·April 10, 2025

9099C-1.. Allegation: Staff did not safeguard resident's possessions while in care. The allegation states staff did not return clean laundry as (R1) would not get many of their items back. Sheets, certain clothing, slippers and phone charger went missing, and were never returned to (R1) upon move out. LPA spoke to the laundry staff in Assisted Living who indicated she did not work at the community when (R1) resided here. The staff explained the laundry processes and that each resident has a laundry bag to collect clothing that needs laundry, laundry is completed at least weekly for each resident, and returned the same day. This staff stated there has not been a "Lost and Found" bin since she started in February 2025 and in general, residents are very happy with the laundry service. LPA spoke to a care staff who stated (R1) "would take other residents' items, including from her roommates" and she found their photos in (R1's) closet one time and asked (R1) to return the items". This staff stated (R1's) phone was not missing as they were on their phone all the time and carried it around". This staff stated that none of her items, such as slippers or clothing, went missing and (R1) was given wipes and pull-ups the last four weeks too before they left". This staff further explained that (R1) was a tall person and their clothes, pants, would not have fit the staff at the community. The Administrator stated there is "no record of (R1) having a black iPhone or that it was reported missing" and that (R1) was "in his office all of the time" also. Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Allegation: Staff did not ensure that resident's laundry needs were met while in care. The allegation states staff rarely took (R1's) laundry to have it cleaned. A laundry staff explained that each resident has a laundry bag to collect items needing laundering, and laundry is completed weekly for each resident. This staff stated residents are generally very happy with the laundry service but did not work at the community when (R1) lived here. A care staff stated (R1)"wanted her laundry done" and so I would talk to them about that, adding "I went out of my way to do laundry for (R1)-I did theirs privately every day or other day- I would personally wash it and return it to them" and confirmed "staff labels all resident's clothing", explaining "We have a separate laundry lady who labels all resident clothes". Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED. *cont on 9099C-2. 9099C-2.. Allegation: Staff did not accord dignity to resident while in care. The allegation states that (R1) was treated horribly by staff while living at this facility. A main care staff confirmed she recalls prior resident, (R1) and she did not have any problems working with them however, (R1) "didn't like everyone and was aggressive and verbally mean to staff and residents" . This staff further explained "every staff was always nice to (R1), commenting "we train the girls for kindness". A manager stated (R1) was friendly with staff and residents initially but then would turn on them and accuse of them of stealing or lying. LPA spoke to (2) prior roommates who said (R1) was verbally threatening and mean to them. Based on information obtained, LPA finds the allegation to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview. Copy of report provided.