Complaint·March 2, 2026

Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 3/2/26 to deliver complaint findings for above allegations. LPA met with Administrator,Violet Mubeezi and explained the purpose of the visit. During investigation, department interviewed three (3) residents and two (2) staff to investigate this allegation. Based on interviews that was conducted with residents, residents stated that they did not witness staff handling residents in rough manner and they were satisfied with staff's care at the facility. Staff interviewed stated that they have not observe other staff being rough with residents in any manner. Staff interviews indicated that staff treat all residents with respect and dignity and work at facility in a professional manner. Furthermore, department did not observe any kind of bruising, body marks or any other injury related to staff being rough with residents in facility’s records and documentation. Based on gathered information, this allegation was found to be UNFOUNDED. A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.