Complaint·July 30, 2025

Records review for R1 found that R1 is diagnosed with dementia, osteoporosis, multiple sclerosis and needs assistance when ambulating. Regarding the allegation of staff (S1) handling R1 roughly, interviews found that there was a disagreement between S1 and R1’s representative regarding S1’s handling of R1 during an incontinence incident. R1’s representative described S1 moving to fast during care. S1 stated they were following R1’s care plan for level of assistance. Administrator accommodated representative’s request that S1 only care for R1 with other staff assist. In interview with R1, R1 stated that he likes living at this home. Other resident interviewed stated that they receive good care and no mistreatment of residents were observed. Interviews of staff found that R1 is well cared for and every attempt is made to accommodate to R1’s representatives reasonable requests. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator report copy provided.