complaint·January 6, 2026

**Report continued from 9099...... Allegation- Staff handled resident in a rough manner resulting in bruising to the resident. UNFOUNDED The department conducted record review, interviewed residents and staff to investigate this allegation. Record reviews did not indicate that residents R1 was bruised by staff manner. Three residents’ interviews reflected that they feel safe with staff and their care needs were met. Three staff interviews indicated that R1 bruised easily due to their health conditions and it was not due to staff’s lack of care. During complaint investigation, it was learnt that law enforcement came to do the welfare check on R1 regarding this allegation and there were no findings. Based on the information gathered, this allegation was found to be UNFOUNDED. Allegation - Staff pulled resident's catheter. UNFOUNDED The department conducted record review, interviewed residents and staff to investigate this allegation. It was learned that resident, R2 was receiving hospice care at the facility before they passed away under hospice care. Record review reflected that there were incident(s) where R2 would get agitated and pull out their catheter and staff notified hospice agency, physician, responsible party and other agencies and addressed the issue per R2’s care needs. Three staff interviews indicated that they were providing care to R2 per their needs and service plan and there were no concerns. Three resident’s interviews reflected that staff were meeting their care needs, and they were satisfied with their care at the facility. Based on the information gathered, this allegation was found to be UNFOUNDED. A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.