Complaint·September 23, 2025

On September 23, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to investigate the allegation cited above. LPA met with caregivers and explained the purpose of the visit. Today's investigation, LPA conducted interview with Administartor, four residents in care and two caregivers. For the allegation of staff does not respond to residents calls for assistance timely, LPA conducted an interview with R1, R2 and R3 which revealed that staff assist residents as needed. R3 stated they need full assistance with everything and does not have any concerns getting staff's attention as they are attentive. Interview conducted with R4 revealed they have to wait when calling for assistance but staff does come to assist. Interview conducted with S1 and S2 revealed they have not witnessed other caregivers not assisting to residents call. S2 stated if it takes a little longer it is due to staff assisting to other residents in care. Based on information above, the department concluded that the allegation is unfounded. A finding that an allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview and copy of report provided.