Complaint·February 25, 2026

Licensing Program Analyst (LPA) Cassie Yang arrived at the facility to conduct an investigation regarding the allegation cited above. LPA met with Health Wellness Director and explained the purpose of the visit. Allegation of: Facility staff hit resident while in care, the Department conducted interviews with Health and Wellness Director, which revealed R1 has been cognitively declining and stated S1 has hit R1 while brushing R1's hair. Interview conducted with S1 revealed that S1 did not hit R1, but it was mentioned that R1 had knots in their hair and when brushing, the brush tugged on it. Interview conducted with R1's power of attorney revealed that R1 has been drastically declining and being very agitated. Interview further revealed that R1 has been confused, thinking R1 is in San Francisco. Facility is in the process of relocating R1 to a higher level of care. R1's power of attorney denied ever seeing any staff hitting or treating R1 negatively and stated staff’s care has been exceptional. Based on information obtained, the allegation is unfounded. The complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and report provided.