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Inspection visit

complaint

EMERALD SENIOR CARELicense 345920258
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

LIC 9099-C Interview conducted with witness (W1), it revealed that R1 has eloped from the facility in multiple occasion without staff present but W1 knows R1 belongs to the facility and would assist with walking R1 back to the facility. W1 stated there was a time that R1 wandered to their neighbor's house to ask for a cigarette, after R1 finished the cigarette, R1 allowed the individual to return R1 back to the facility. Interview conducted with witness (W2) revealed that W2 has a ring camera at their front door. W2 has footage of R1 wandering to the door steps. There was an occasion where R1 was not supervised and another occasion where R1 was followed by a staff member. W2 informed LPA local law enforcement has been contacted in a couple of occasion by various bystanders. Based on the information obtained, the allegation is SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following allegation cited above is substantiated, but no deficiency will be cited as LPA substantiated the similar allegation for Complaint 59-AS-20250821090941 on November 19, 2025. Exit interview conducted, copy of report and appeal rights was provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87411(a)Type B

    87411 Personnel Requirements - General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs...This requirement is not met as evidenced by: Based on interviews conducted, Licensee did not comply as staff are unable to assist residents' needs in a timely manner which poses a potential risk for residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 19, 2025 inspection of EMERALD SENIOR CARE?

This was a complaint inspection of EMERALD SENIOR CARE on November 19, 2025. The inspection found no deficiencies and no citations were issued.

Were any citations issued to EMERALD SENIOR CARE on November 19, 2025?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.