complaint·August 11, 2023

Allegation: Facility is unsanitary. The Department conducted interviews to investigate this allegation. During interview conducted with S1 on 02/08/2023, S1 informed LPA the bistro is cleaned after each shift and trash are thrown out daily. Based on LPA’s observation on 02/08/2023 and 05/04/2023, LPA observed the bistro to be clean and sanitary. Allegation: Staff do not ensure that the facility is free from pests. The Department conducted interviews to investigate this allegation. During interview conducted with S1 and S2 on 02/08/2023, LPA was informed there is no concerns of cockroach and/or pest in the kitchen. LPA was informed by S1 that during the duration of S1’s employment, S1 has not seen any cockroaches presence in the bistro kitchen. On 2/8/2023 and 5/4/2023, LPA inspected the kitchen space in areas included but not limited to: under the refrigerator, freezer, fryer, and inside storage room, LPA did not observe presence of pests. During this investigation, LPA conducted records review and extensive interviews. LPA found the facility to be compliance with Title 22. Based on interviews conducted, the preponderance of evidence standards have not been met. Based on information obtained during the investigation, LPA finds the allegations to be UNFOUNDED - A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted with Executive Director and a copy of this report and appeal rights was provided to Executive Director. Allegation: Staff serve residents moldy food. The Department conducted interviews to investigate this allegation. During interview conducted with S1 and S2 on 02/08/2023, LPA was informed that all food are labeled and discarded after the third day. LPA was informed that some sauce are made of herbs, that residents have mistaken it to be green mold. During interview conducted on 05/04/2023 with ED, LPA was informed a resident had complained about her cheese. LPA was informed by ED that the cheese served was blue cheese. Facility staff do not follow proper hand washing procedures. The Department conducted interviews to investigate this allegation. During interview conducted with S1 and S2 on 02/08/2023, S1 and S2 both informed LPA that the kitchen protocol is to wash hands prior to putting on gloves for prepping. During interviews, LPA was informed there are handwashing signs posted in the kitchen and restrooms for staff to follow. Based on interviews conducted, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Executive Director and a copy of this report and appeal rights was provided to Executive Director.