Follow-up·November 30, 2023

On 11/30/2023, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced to the facility to conduct a case management visit regarding a voicemail LPA received from Executive Director (ED), Kim Hagen. LPA met with Assistant Executive Director (Asst. ED), Cristina Ortez, and explained the purpose of the visit. LPA was informed ED was not in the community. Asst. ED contacted ED, who spoke to LPA on speaker phone. LPA was informed ED is relocating to a new community and Asst. ED will be interim ED for the time being. LPA was informed the required documents will be provided to LPA in a timely manner to appoint new Administrator. ED reported her exit date in the community to be 12/08/2023. LPA and Asst. ED then discussed a current concern regarding family visitation dispute with R1. LPA advised facility to keep documentation and submit incident reports if the events were to reoccur when a resident declined visitation but family members are refusing to leave the premises. As a result of today's visit, no deficiencies observed. Exit interview conducted and a copy of the report was provided.