complaint·March 13, 2024

Allegation: Facility staff are not keeping the facility at a comfortable temperature for residents. Allegation: Licensee does not ensure facility AC unit is in working condition The Department conducted extensive interviews regarding the allegation cited above. Interview conducted with R1 revealed that facility staff conduct daily checks on residents in care to ensure room are in a comfortable temperature. Interview conducted with R2 revealed that R2's AC unit is in an operable condition. Interview further revealed that facility provides residents in care portal air conditioning units during the summer if needed, and facility provides portal heating units for residents if they request for it. Interview conducted with Executive Director revealed that facility offer residents in care, the option to relocate to the B and C wings if needed as the A wing units' Heating, Ventilation, and Air Conditioning is older. Document review revealed that Executive Director had submitted a request for a replacement for the A wing Heating, Ventilation, and Air Conditioning. Based on interview conducted with Executive Director revealed that a request is to be approved, then a construction permit is needed prior to work getting done. Interview further revealed that facility accommodates to residents' needs if alternative heating and/or air conditioning is needed. Based on information obtained through interviews and file reviewed, the Department finds the allegation found the complaint to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of report and appeal rights will be provided via email to Administrator.