complaint·March 14, 2024

LIC 9099-C... Allegation: Facility is not allowing resident to leave the facility. The Department conducted extensive interviews regarding the allegation of the complaint. Interview conducted with R1 revealed that R1 was stopped by Executive Director who did not allow R1 to leave the premises. Interview conducted with Executive Director revealed that Executive Director had stopped R1 and asked R1 to sign out prior to leaving the facility. Interview further revealed this best practice protocol is conducted on all residents to ensure their safe returning. Executive Director stated R1 became upset and Executive Director contacted the corporate office for further assistance and was advised to not continue enforcing R1 to sign out. Interview revealed R1 chose to not leave the premises after this incident as Executive Director informed R1 it is fine, he can leave but observed R1 entering back to the facility into the common areas. Interview conducted with Assistant Executive Director revealed that R1 was upset and did not want to cooperate with facility staff when asked to sign out. Interview conducted with R2 revealed that R2 does not have an issue leaving the facility. R2 stated that she and/or family member comply with the sign out protocol with no issue. Based on information obtained, LPA finds the allegation to be UNFOUNDED -means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted, and a copy of the report and appeal rights was provided via email.