complaint·August 29, 2024

LIC 9099-C Allegation: Staff is not meeting the needs of the residents. The Department conducted interviews regarding the allegation above. Based on interview conducted with Executive Director, it revealed that R1 had an incident in the restroom and R1 thought the pendant was pressed for help. Interview further revealed that in the restroom there is a pull cord that triggers a help signal but R1 did not use it nor did R1 contacted the front desk for assistance via telephone. Executive Director stated a help signal training will be provided for residents in care. Interview further revealed that R1 is not in incontinence care where this was a rare occasion. Interview conducted with R2 revealed R2 has had no issues getting staff assistance. Interview conducted with R3 and R4 both revealed there is no concerns with their needs as staff are helpful. File review revealed that there was no record of R1's pendant was triggered during the time of the incident. File review further revealed that based on the calls triggered by R1's pendant from May 2024 to date of incident, the longest response time was four minutes. File review of R1's LIC 602A PHYSICIAN'S REPORT FOR RESIDENTIAL CARE FACILITIES FOR THE ELDERLY revealed that R1 has the capability for self care and is able to care for own toileting needs. Based on information obtained, LPA finds the allegation to be UNFOUNDED -means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted, and a copy of the report was provided.