complaint·May 29, 2025

On May 29, 2025, Licensing Program Analyst (LPA) Cassie Yang arrived unannounced at the facility to deliver the finding for the allegation cited above. LPA met with Assistant Executive Director and explained the purpose of the visit. Based on interview conducted, R1 is stand-by assistance as R1 has history of vertigo and is placed in fall risk. R1's LIC 602 revealed R1 has motor impairment and/or paralysis due to "balance issues". Interview revealed, at time staff would knock then enter the apartment while R1 is in the bathroom with door opened. R1 does not mind if staff enters when R1 is in distress and needs assistance. Interview conducted with R2 revealed staff often would do a quick knock before entering but R2 would be in bed and wished to not be disturbed. Interview conducted with R3, R4, R5, R6, R7 and R8 revealed there are no concerns regarding privacy. Based on information gathered, the preponderance of evidence standards have not been met. Therefore, the allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and a copy of the report was provided.