Complaint·December 23, 2025

Allegation:Staff did not ensure that resident had enough clothing It was alleged that staff did not ensure resident had enough clothing. This investigation consisted of interviews with facility staff, residents, and records review. Interview with facility staff stated that the facility does not provide clothing for residents in care. However the facility licensee stated that resident (R1) arrived to the facility with very limited clothing supply, and the facility used their own funds to purchase clothing for the resident. Interview with 3 out of 4 residents in care reflected that residents have no concerns about not having adequate clothing, stating that their responsible parties purchase clothing on their behalf. Interview with resident (R1) indicated that the facility only provided used and donated clothing items to the resident. LPA reviewed records for resident (R1) which reflected that the facility Admissions Agreement does not indicate the facilities responsibility to provide clothing to residents in care, or specify an agreement that resident (R1) P&I funds should be used for clothing. Review of R1’s LIC 621 Client/Resident Personal Property and Valuables indicated that the resident arrived at the facility with very limited clothing items. Additional review of the LIC 405 Record of Client's/ Residents Safeguarded Cash Resources in R1’s file did not show that the facility handles cash for the resident. There is not enough information or evidence to corroborate this allegation, therefore the allegation is unsubstantiated. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report was provided to facility at the end of this visit. Interview with the facility licensee stated that resident (R1) was taken to the dentist upon their arrival to the facility in September 2020. LPA requested to review R1’s dental records but was told that the facility did not have any records on file, and the dental office where R1 received dental treatment was now closed. Interview was resident (R1) revealed that they never received dental care while residing in the facility. This allegation was observed not in compliance with Title 22 regulation Incidental Medical and Dental Care 87465(a)(2). As the facility did not ensure a resident in care dental needs were met. As a result, this allegation is SUBSTANTIATED . A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiency cited on the LIC 9099-D, per Title 22 Regulations. An exit interview was conducted with Paul and a copy of the LIC 9099, LIC 9099-D pages and appeal rights were provided to facility.