Complaint·August 6, 2024

Continued from LIC 9099.. According to an interview with R1, R1 does not remember how a mark got on R1's face.  R1 told LPA Valerio multiple times it does not work. R1 stated R1's responsible party took R1 to the doctor. R1 told LPA that R1 does not need to use the walker that was next to R1's bed. R1 enjoys the facility and reports staff are nice. During the interview on 06/03/2024, LPA Valerio observed R1's face. R1 was observed to have a red mark on the right cheek located at the top of the cheek bone. The red mark was not accompanied by any discoloration. R1 was not observed to have any scratches on the face. R1 was not observed to have any bruises on arms, face, or left leg. LPA Valerio interviewed two (2) staff members that were present during the incident. Staff 1 stated the incident was unwitnessed. S1 asked R1 what happened. R1 told S1 that R1 was going to the bathroom and hit the door. R1 stated no fall happened. S1 notified the medication technician right away. S1 said R1's family member came, took R1 to the doctor, and came back stating everything was fine. S2 reported that R1 was seen to have scratches on the face with a bruise. S2 stated it happened in the morning time. S2 could not get a hold of R1's family until the afternoon when they picked up the phone. S2 stated R1 does not know what happened but has reported to be fine and does not complain of any pain. LPA Valerio reviewed facility records. Facility records show that during AM shift on 05/27/2024, R1 was noticed to have a red spot on R1's face. A medication technician was immediately notified to assess R1. The medication technician applied ointment to the cheek and notified the family. According to facility records, the resident sign out sheet showed that the family member arrived to the facility on 05/30/2024 and signed out R1 at 12:30 PM. R1 was returned to the facility at 7:30 PM. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held and a copy of report was left at the facility with Administrator Magda.