complaint·February 20, 2026

Based on facility records, interviews with staff, and resident’s in care on the information provided, it was unclear if due to lack of staff, staff are not answering residents calls for assistance timely, therefore the allegation was deemed UNSUBSTANTIATED. Unqualified staff giving injections to resident's - LPA Lund reviewed facility records and interviewed, Staff, and Resident’s in care. The facility hasn’t done injections for resident’s in care since approximately 2022. The facility has three residents who need injections and are able to do own injections based on needs and service plan. LPA Lund reviewed the Eskaton Diabetic Resident Guidelines for residents in care. Based on facility records review interviews with staff and residents in care on the information provided, it was unclear if unqualified staff giving injections to resident's, therefore the allegation was deemed UNSUBSTANTIATED. Staff do not safeguard resident records - LPA Lund interviewed Staff, and Administrator Alfredo Cruz. On 2/20/2026 LPA Lund observed in three different locations that resident’s records are secured with a locked door with a pin number to get into the records. Administrator Alfredo Cruz stated that only staff who need access to the residents’ records have the pin number to gain access to the records. Based on interviews with Staff, Administrator Alfredo Cruz and LPA Lund’s observation on the information provided, it was unclear if staff do not safeguard resident records, therefore the allegation was deemed UNSUBSTANTIATED. As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.