complaint·March 5, 2026

Allegation: Staff not providing food to residents in memory care when requested. LPA conducted interviews, record reviews, and observations as noted above. Based on observations and record reviews, it was revealed that residents in memory care received food items during mealtimes as well as through special requests of residents. LPA observed various residents in memory care served timely and in accordance with diet orders. Additionally, interviews conducted did not reveal any corroborated statements or evidence supporting the allegation noted above. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. Allegation: Staff not responding to memory care resident needs as required. LPA conducted interviews, record reviews, and observations as noted above. LPA observed residents in memory care attended to timely including toileting needs, redirection as necessary, and general supervision of residents. Additional observations in memory care revealed timely assisting of residents in under ten minutes. Interviews conducted revealed that staff are attending to resident needs timely and adequately, with no further corroborated evidence to support the allegation noted above. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights and LIC 811 provided.