Complaint·May 21, 2026

On 05/21/2026 at 12:45pm, Licensing Program Analyst (LPAs) Melina Oropeza and Michael Bilger arrived unannounced to deliver and discuss findings for the allegation noted above. LPAs met with Administrator Alfredo Cruz and explained the purpose of the visit. Allegation: Staff do not ensure residents are provided with activities. During this investigation, LPAs conducted interviews with four staff members and one residents in care. LPAs also conducted facility observations. Based on interviews, review of activity calendars and observation, interviews conducted revealed that staff remind residents to attend activities and escort them to activities. LPAs observed the following activities: staff and residents participating in Bingo, and LPAs observed an arts and craft activity in Memory Care. As a result, the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator and a copy of this report was provided. Appeal rights provided.