complaint·September 7, 2023

9099C-1.. Interviews with the Maintenance Supervisor, housekeeping, caregiver all confirmed individual resident rooms are cleaned regularly, including the bathrooms and carpets/flooring, per the schedule, and every two months, an outside company cleans the flooring in the common areas and in resident rooms as well as all furniture. In addition, caregivers will assist housekeeping by vacuuming or sweeping the flooring in resident rooms. Based on information obtained, LPA finds the allegation to be UNFOUNDED- meaning that the allegation was false, could not have happened and/or is without reasonable basis. Allegation: Staff do not ensure a resident has clean bedding . The anonymous complaint did not include a specific resident name or room number and only says a female resident's room. LPA conducted a tour of the common areas and resident rooms, observing beds that were not made, and did not observe any strong incontinent odors or bedding to be soiled. LPA recently toured rooms and checked resident bedding in August on at least (2) occasions and did not observe any soiled linens. Based on information obtained, LPA finds the allegation to be UNFOUNDED-meaning that the allegation was false, could not have happened and/or is without reasonable basis. Allegation: Staff did not keep the facility free from pests. Allegation reads that the complainant saw a roach in her mother's room. There is no specific name or room number provided or day/time. A tour was conducted during today's inspection in the kitchen area, laundry area, staff break room and (2) resident dining rooms. LPA also observed underneath the kitchen sinks. In all areas toured, there were no roaches or other bugs observed. Both culinary staff indicated they have not seen any roaches recently in the kitchen. The Activities Director stated she she saw a "gold colored" bug that was "maybe a roach" trying to enter the resident dining room from the outside, this morning. This was an isolated incident. LPA was provided with a recent invoice for service provided on 7/29/23, from an outside pest control company. The Administrator confirmed that the facility receives regular scheduled pest control treatments. Based on information obtained, LPA finds the allegation to be UNFOUNDED-meaning that the allegation was false, could not have happened and/or is without reasonable basis. Exit interview. Copy of report provided to the Administrator.