complaint·November 9, 2023

9099C-1. Administrator stated that (R1) resides in a private room and her family has not visited recently, as one family member lives out of state and the other one lives outside of the local area. Both the Administrator and RCC confirmed there have not been any concerns recently brought to their attention from (R1's) family members, including with medications, and the Administrator stated she and (R1's) daughter discuss (R1's) care regularly. LPA reviewed MAR documentation for October 2023 and for November 2023 and observed there to be (8) medications listed. LPA observed documentation to be complete on the MAR and Centrally Stored Medication Record (LIC622), with the # of refills listed for each medication. A Med-Tech staff confirmed that she and other Med-Tech staff will call the pharmacy to request a refill and note it on the bubble pack as well as on the Fax transmittal. LPA observed notations on a bubble pack(s) that a refill had been ordered. Both the Administrator and Ombudsman were told by (R1's) daughter that neither she or the other family member filed this complaint. The Ombudsman spoke to (R1's) daughter on 11/8/23 who indicated she has no current concerns with medication administration but did in July 2023. The family member reported that all issues have been resolved, her mother receives appropriate care and all medications are ordered timely. Currently, the facility is participating in medication audits with multiple outside companies and has increased medication checks internally. Also mentioned in the complaint was that (R1) was not allowed to have a refrigerator. The Ombudsman and Administrator indicated that (R1) requested to have the refrigerator removed from her room a few months back due to the noise the motor made. Based on information obtained, LPA finds the allegation to be UNFOUNDED- meaning that the allegation was false, could not have happened and/or is without reasonable basis. Exit interview. Copy of report provided to Administrator.