Follow-up·December 15, 2023

NOTE: LPA provided an updated copy of this report to the Administrator on 12/28/23, when at the facility. The updated information was added to the original report (prefaced by ***), s ince the report was inadvertently not final printed. Licensing Program Analyst (LPA) Sabrina Calzada arrived announced to attend a scheduled meeting with resident (R1's) family member(s) and Administrator, Toni Jones and Ombudsman. Also present was Robert Godfrey, Regional Director, (2) staff from (R1's) a placement agency, and (2) additional family members of (R1)- one attended by phone. Multiple concerns were expressed by (R1's) family members related to the care being provided and medication administration. Staff training and better communications with each other was also discussed along with different solutions. Facility staff indicated that there have been immediate staffing changes made related to medication management and administration. Also the facility is considering implementing a software system for medication management. *** The Regional Director discussed with (R1's) family members how their behaviors have been inappropriate, at times, when visiting the facility and included shouting and using obscenities. The Administrator stated that several staff have recently documented in writing how their interactions with (R1's) family members' have made them feel uncomfortable and stressed. The Regional Director requested that (R1's) family members speak directly to him, the Administrator or the Resident Care Coordinator related to any future concerns regarding care being provided and medications being administered. LPA will evaluate and discuss notes from today's meeting with a manager. There are no deficiencies issued in this report. Exit interview. Copy of report provided