complaint·January 29, 2025

9099C-1.. A resident's family member stated that not all laundry is returned to their resident's room, even after labeling the clothes. This family member stated that resident was missing a pair of pants and is currently missing a pair of pajamas. Additionally, this family member stated that the roommate of her family member was using their sheets and blankets were also missing. This family member stated they have observed residents wearing clothes, and shoes, that don't match or are ill-fitting. The Department received a complaint about another resident missing a raincoat, socks and a pair of dentures for a year. The Resident Care Coordinator stated that this resident has numerous jackets in their closet and never had the specific type of sock that was reported to be missing by the conservator. The RCC stated that this resident moved in with dentures in 2022 but has not seen them lately but believes the Conservator may have taken them from the facility. The RCC stated the Conservator is difficult to get in contact with and recently had medical surgery. LPA reviewed (7) resident files including for both residents referred to in the above paragraphs. In all (7) files reviewed, there was either not a completed LIC621/Client /Resident Personal Property and Valuables on file, or the form was signed by the resident's family member and facility representative as "declining to track personal property" when it was completed at admission. In the common area near the front entrance is posted the "Resident Personal Property Policies" which states "At the time of admission, the resident is required to complete the form "Client Personal Property and Valuables" (LIC621) and it is signed by the resident, or their representative and the Administrator. Based on information obtained, the LPA finds the allegation to be SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the prep onderance of the evidence standard has been met. Per California Code of Regulations, Title 22, Division 6, Chapter 8, the following (1) citation is issued on the 9099-D page. Exit interview with Resident Care Coordinator. Copy of report and appeal rights provided.