complaint·March 23, 2022

On 3/23/22, Licensing Program Analyst (LPA) Kevin Mknelly spoke to Licensee of facility. The reason for the visit was to deliver findings for the allegation sited above. Upon entering the facility, analyst spoke with staff to pre-screen that the facility is COVID free. Analyst also self-screened for having no known symptoms or exposure. Analyst followed facility's screening, wore a surgical mask and maintained distance during the visit. LPA reviewed records, conducted instections and conducted extensive interviews. LPA finds that the allegation cited above are Unsubstantiated. Neither residents nor staff corroborated that facility staff yelled at resident (R1) nor licensee does not provide nutritious meals. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with caregiver and report provided.