complaint·September 15, 2023

9099C-1... Allegation: Staff did not issue a refund to responsible party. The complaint alleges that a daily rate was not discussed and the first (30) days of rent is not refundable if a resident is on hospice. The Administrator confirmed that it is the facility's policy that if a resident is admitted to the facility under hospice care and passes within the first (30) days, any pre-paid rent monies are non-refundable. The Administrator confirmed that this is based on the policy of "some placement agencies" and confirmed "this discussion didn't take place" with (R1s') responsible person(s); however, the agent from the placement agency agreed to not charge any fee since (R1) was only at the facility for (3) days before going to the hospital and passing on 9/9/23. The Administrator confirmed that the agent informed (R1's) representative that the same daily rate is charged if the room is occupied by the resident, and as long as the belongings remain in the room. The Administrator stated that he advised (R1s') family after (R1) passed that there were (2) options - 1- the entire amount paid for the first month is non-refundable or 2- the facility can charge a daily rate for the days (R1) received care until his belongings were removed from the room on 9/12/23. The Administrator stated that (R1's) representative agreed to a daily rate and provided electronic documentation that a refund was sent to the responsible person on 9/12/23, after (7) days were calculated as due. (R1's) family member disputed the refund amount, stating that (6) days only should be charged, from 9/7/23 - 9/12/23. On 9/14/23, the Administrator then refunded an additional day, which (R1's) family agreed with. LPA confirmed with a family member of (R1) that the total refund received following (R1) passing was acceptable and is not being disputed and the allegation was requested to be withdrawn. Based on information received, LPA finds that the facility issued a refund to the responsible person within (15) days of the room being cleared of resident's belongings, per Health and Safety Code § 1569.652, and finds it to be UNFOUNDED- finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. cont on 9099C-2... 9099C-2.... Allegation: Staff did not provide responsible party an admissions agreement. The complaint alleges that (R1) moved to the community on 9/7/23 and a contract was not signed that day due to it taking time to draft. (R1) passed on 9/9/23 at the hospital. The Administrator stated that when (R1) moved in on 9/7/23, it was agreed the contract would be signed the next or following day, since it was in the evening already, stating the family member was in a hurry the following day and not able to sign the agreement and then the resident was sent to the emergency room on 9/9/23 and passed. Regulation 87507(c) reads: Admission agreements shall be signed and dated, acknowledging the contents of the document, by the resident or the resident’s representative, if any, and the licensee or the licensee’s designated representative no later than seven days following admission. Attachments to the agreement may be utilized as long as they are also signed and dated as prescribed above. Administrator agrees to update the paragraph in the Admission Agreement about if a resident moves in on hospice and that the first 30-days are non-refundable. Based on information obtained, LPA finds the allegation to be UNFOUNDED- finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview. Copy of report provided to the facility.