complaint·July 18, 2025

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Administrators, Rodica Madaline Cata and Cornelia Cata, to open a complaint investigation and deliver complaint investigation findings. During today's visit, LPA conducted interviews. Interviews with residents (R1, R3, and R4) indicated that they have never witnessed or experienced staff yelling at residents in care. R1, R3, and R4 indicated that staff treat them with dignity and respect. R1, R3, and R4 indicated that they have never witnessed or experienced staff force feeding the residents in care. Interview with Administrator's and staff (S1) indicated that they have never witnessed staff yelling at residents. Administrator's and S1 indicated that staff are respectful to the residents. Administrator's and S1 indicated that they have never witnessed staff force feeding residents. Based on interviews conducted and observations, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited during this visit. Exit interview conducted. A copy of the report was provided.