complaint·October 1, 2024

9099-C... Regarding the allegation that staff will not allow resident to use the phone, in an interview, R1 indicated was making calls in the middle of the night so their family took R1's cell phone and R1 agreed. ALLEGATION UNFOUNDED. This agency has investigated the complaint alleging staff are not meeting resident’s hygiene needs and staff are not allowing resident to use the phone, based on LPA's observations and interviews the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. Per California Code of Regulations, Title 22, no citations were issued. An exit interview was conducted and a copy was given to Larisa.