Complaint·December 22, 2022

...Continued from LIC 9099 An outside agency conducted health and safety visits to observe the facility. According to their visits, they did not observe any evidence to prove staff were neglecting the residents. LPA Valerio conducted interviews. According to staff interviews, there has never been any signs of neglect from other staff nor did the staff admit to any form of neglect. Staff informed LPA that each resident has a section in the pantry with snacks, which they have full access at any time of the day. According to staff, staff provide 3 meals and snacks in between. According to facility on-going notes, staff document the amount eaten for each resident. LPA did not observe any meal times missed, unless the resident was out on an outing with family and/or in the hospital. According to information obtained from interviews five residents , residents enjoy the food, say they like living here, and did not mention any signs of neglect from staff. Residents who were unable to communicate with LPA appeared content and not in distress. According to interviews with a family member, they do not know if staff neglected the residents; however, they had concerns with their loved one's weight. When they brought the concern up with family, the administrator made appropriate steps to ensure their concern was looked into. According to the interview, the family is happy with the facility. This incident resulted in a staff member being removed from the facility and the implementation of a 4th meal time for the resident. LPA reviewed resident's records. According to records, records show a difference of 10lbs since the date of admission to current and a prior diagnosis that may contribute to weight loss. According to an interview with family, the difference of culture/home environment may also be a contributing factor to weight loss. According to the administrator, the staff member was removed because of an allegation. Administrator could not confirm whether that staff did or did not refuse to give food. According to staff, the staff provided all meals and stated residents loved the staff's cooking. According to the administrator, interactions with all staff and residents have been professional and no behaviors indicate neglect by staff. Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22,  no deficiencies cited.  Exit interview was held facility staff Conrado Camma and Administrator Lea Vicio via cell, and a copy of report was left at the facility.