complaint·April 1, 2026

Staff do not provide adequate food service Interviews conducted indicated that facility is providing adequate food service and meal options to residents in care. Records reviewed indicated that facility provides a menu to residents during meal times where there are different food options. Residents are also able to pick from a secondary menu if they prefer a different option than what is being offered for the current meal. Therefore, the allegation staff do not provide adequate food service is unfounded. Staff do not keep the facility clean and sanitary Observations indicated that staff are trained on how to keep the facility clean and sanitary. Staff clean dining areas at the facility before and after meals, taking away any dirty dishes back to the kitchen for cleaning. Observations in the kitchen indicated that all dishes are cleaned and sanitized after use to ensure proper cleanliness. Records reviewed indicated that the facility has a third party vendor who comes in to inspect the kitchen and kitchen staff. Records show that the kitchen/kitchen staff are meeting the required cleanliness markers that are needed. Therefore, the allegation staff do not keep the facility clean and sanitary is unfounded. Staff are not adequately trained to meet the needs of residents in care Records reviewed indicated that staff are trained to meet the needs of residents in care. Staff have initial training, hands on training and continued education training throughout the year. In service trainings are also done as reminders on how to conduct care, emergency drills and food safety. Kitchen staff have additional training that is conducted to ensure the proper use of kitchen equipment, food safety and preparation and sanitation techniques. Therefore, the allegation staff are not adequately trained to meet the needs of residents in care is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.