Follow-up on corrections·May 15, 2024

{This is an amended version of the report originally created on 5/15/24} On 5/15/24, at 11:30am, Licensing Program Analyst (LPA) Arvin Villanueva arrived at this facility unannounced to conduct a case management visit. LPA met with the facility administrator, Bernadette Descargar, and explained the purpose of the visit. Present during this visit, were 5 residents in care with 3 staff on duty. Additionally, an outside agency was also present assisting some residents in care. During a complaint visit on 5/6/24 (complaint #27-AS-20240429152716), it was observed during an inspection of residents’ beddings that two pillows of one resident in care were covered with white plastic bags, then covered with pillowcase on top. Per interview with staff, the white plastic garbage bags were being used as pillow protectors in case of accidental incontinence. Staff on duty immediately removed the plastic garbage from the pillows. Staff stated they will purchase pillow protectors for resident’s pillows. During this visit, LPA observed pillowcases were covered with pillow protectors. As a result of this case management, the following deficiency was observed (see LIC 809-D) and cited from the California Code of Regulations, Title 22. Failure to correct the deficiency may result in civil penalties. Exit interview conducted with Bernadette and a copy of this report and appeal rights were provided.