Complaint·January 24, 2024

Interviews conducted with residents (R1, R2, & R3) indicated that care staff treat them well. R1, R2, and R3 stated that they have never witnessed staff mistreating residents in care. R2 indicated that they have never witnessed staff emotionally abusing any residents and that they would say something if they saw something. R3 stated that they have never witnessed any type of abuse from staff towards residents in the care home. Interviews with staff (S1 & S2) indicated that they have never witnessed staff emotionally abusing residents in care. Interview with staff (S3) indicated that they have never witnessed any type of abuse from staff towards residents in care. S3 indicated that they have never witnessed staff mistreating residents. S2 indicated that residents are treated respectfully and with dignity. Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited during this visit. Exit interview conducted. A copy of this report provided. Signature on these forms acknowledges receipt of these documents.