Complaint·July 23, 2025

May 17, 2025, May 18, 2025, and May 20, 2025 to provide R1 with lice elimination treatments to their hair. According to R1's progress notes and email correspondence between the ED and RCD, R1 received lice elimination treatments to their hair on May 17, 2025, May 18, 2025, and May 22, 2025. On May 21, 2025, with the assistance of S1, LPA observed R1's head and did not observe any active lice; however, did appear as though there may be a few eggs remaining. Facility staff agreed to complete an additional treatment. LPA did not observe any fleas, lice, or other pests in R1's room. R1's progress notes indicated that on May 22, 2025, R1 had "3 head lice treatments given with no traceable lice now". Progress notes and interviews with facility staff indicated that R1's room was cleaned on May 17, 2025. Interview with Maintenance Director indicated that they completed a deep cleaning of R1's room on May 22, 2025 using a lice treatment. Maintenance Director provided LPA a receipt for the lice treatment purchased on May 22, 2025. LPA was unable to observe R1 on a second occasion as R1 moved out of the facility on May 31, 2025. Based on interviews conducted, documentation reviewed, and observations, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. No deficiencies are being cited.