Complaint·September 20, 2022

Regarding allegation, “Facility is not providing PPE to staff” S1-S3 stated, the Licensee provides the PPEs to staff, they are not required to purchase their own PPE/masks but they can buy their own if they wish to do so. S1 is the person who replenishes the PPEs to ensure the facility doesn’t run out. S2 and S3 stated that some staff like to purchase their own. There is PPEs locked in storage and some available to be used near the front door. R1, R3, and R4 stated staff wear their masks. On 6/23/22, an unannounced visit, LPA toured the facility and observed staff wearing masks and a stock of PPEs near the front door for staff use. Regarding allegation, “Facility staff is not serving a good quality of food” R1, R3, and R4 stated to LPA the food is good. S1 stated diabetic type foods meaning sugar free are provided to residents who are diabetic, and the facility also provides foods specific to the resident’s culture when they want it. Residents are asked about their meals and preferences for example on how they wish their eggs to be cooked and if they want what’s on the menu for that day. S2 and S3 concurred. The investigation revealed that there was insufficient evidence to substantiate the allegations. Based on interviews, the preponderance of evidence standards has not been met. “This agency has investigated the complaint alleging, the above-mentioned allegation(s). We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.” Per the California Code of Regulations, Title 22, Division 6, Chapter 8, no violations were cited during this visit. An exit interview was conducted, and a copy of this report was provided.