Complaint·March 8, 2023

Moreover, staff informed RP that R1 was being sent out to the hospital via Ambulance services. It was learned R1's assigned hospital was not accepting patients at the time of transport, and R1 was re-routed to another hospital. Staff 1 (S1) reported they did not make the decision to re-route R1 to another hospital. As a result, their is not a preponderance of evidence to prove S1 sent R1 to another unassigned hospital. Furthermore, facility documentation reports communication was being held between facility staff and RP. Also, there was no other communication documentation between medical staff and S1. Due to the lack of documentation, there is not a preponderance evidence to prove S1 was not responding to medical staff or RP. Additionally, the facility maintained a medication administration record (MAR) for prescribed and As needed medication (PRN). The MARs reported R1 received their medication. It was also, learned S1 did not have access to R1's medication refill online portal, and facility records show S1 requested RP to refill medication; there is not a preponderance of evidence to prove s taff did not ensure that R1 took their medications as prescribed. Due to the above noted information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, and therefore the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was given to the facility.